Table of Contents
- A Custom Project: Generative AI for Personalized Courses
- AI and Education: The Future of Personalized Learning
- Why Banks and Debt Recovery Agencies Should Consider This Technology
Among the many applications of Artificial Intelligence (AI), content personalization stands out for its ability to meet the unique needs of diverse users. This article explores a successful case: the collaboration between Neodata and a leading debt recovery company to improve clients’ financial education.
Clients must be informed about contractual terms and equipped to manage their finances responsibly when subscribing to financial services. This is crucial for meeting financial obligations. However, financial literacy levels vary widely, from retirees to homemakers to economics graduates.
The Challenge: How can we ensure that every client receives financial education tailored to their specific needs?
The answer: Artificial Intelligence.
A Custom Project: Generative AI for Personalized Courses
The project, centered on education, involved developing an AI solution capable of creating customized courses for each client based on individual parameters such as:
- Education level and financial literacy
- Debt history
- Risk profile and debt status
The courses are offered as text-based modules or slide presentations and will soon include voice synthesis and video lessons featuring an avatar acting as an instructor. The goal is to personalize not only the content but also the format, catering to different learning styles.
Additionally, Neodata developed a chatbot focused on security and source reliability. Unlike general-purpose AI, this chatbot draws from a verified knowledge base built on academic materials, ensuring accurate and consistent answers. This approach prevents the “hallucinations” that sometimes occur with AI, allowing experts to focus on curating precise, authoritative, and up-to-date content while the AI adapts it to each client’s needs.
This system has been integrated into the company’s new customer support portal, making it more user-friendly, engaging, and effective. The personalized content improves financial awareness, reduces the risk of default, and enhances customer retention.
AI and Education: The Future of Personalized Learning
This project exemplifies how Neodata is applying its Knowledge Management technology to specific domains like financial education.
Dino De Luca, Chief Growth Officer at Neodata, explains:
“Using generative AI to create personalized learning paths is transforming the education sector. Its potential goes beyond education to include employee onboarding, adaptive assessments, and personalized virtual tutors. This technology can also be applied to initial adaptive evaluations, the generation of custom exercises and quizzes, predictive progress analysis, and the creation of personalized virtual tutors.”
AI doesn’t aim to replace traditional teaching but to enhance it by providing greater accessibility and innovative tools for knowledge dissemination. It facilitates collaboration between content creators and learners.
Why Banks and Debt Recovery Agencies Should Consider This Technology
This project demonstrates how AI can improve client interactions through tailored educational pathways. Offering customized courses based on each client’s financial literacy not only increases compliance and customer satisfaction but also reduces the risk of defaults, ensuring a deeper understanding of financial responsibilities.
For companies involved in credit, collections, or financial consulting, integrating AI-driven personalization into training programs can be a powerful tool for boosting customer loyalty and improving risk management. Neodata offers cutting-edge solutions like NeoLearning, which its R&D team has already successfully tested and continuously refined.
This approach is not limited to the financial sector. Any organization requiring course delivery can benefit from personalized education tailored to individual learners. AI is Neodata’s way of contributing to this evolution. Learn more here.
Neodata AI Team
As Neodata, we provide data, insight, articles, and news related to AI and Big Data.
